Case Study: Copenhagen Municipality streamlines administration with Devoteam and ServiceNow

Streamlining Administrative Processes with ServiceNow in Copenhagen Municipality

Copenhagen Municipality faced challenges in handling its administrative and internal processes, relying on a complex and outdated system of over 100 reporting systems and other integrations. Wanting to be at the forefront of digital development, they partnered with vendor Devoteam to find a solution to streamline these processes onto a single platform.

Devoteam implemented the ServiceNow cloud management system, which automated workflows and provided a more intuitive platform. The results were significant, with over 160,000 cases processed in the first quarter. The solution saved 30% annually on IT system costs and is projected to pay for itself within four years, while also securing sensitive processes and gaining 10% in resources for specialist areas.

Copenhagen Municipality

Susanne Hansen

Head of Digitalization and Development in GroupServices