Case Study: Strawberry saves 36,000 hours with Devoteam's Scout AI

Strawberry saves 36,000 hours with Devoteam

Strawberry, a leading Nordic hospitality group, faced severe information overload as its vital operational knowledge was trapped across fragmented legacy systems and scattered documents. To resolve this challenge, they partnered with Devoteam and Google Cloud to implement an enterprise-grade Agentic AI assistant.

Devoteam engineered Scout AI, a solution utilizing a secure Retrieval-Augmented Generation architecture that was integrated into existing platforms like Google Chat. This implementation saved 36,000 hours in total, with 25,000 hours saved for employees and 11,000 hours returned to guests, while also achieving a 98% positive guest sentiment score.

Strawberry