Case Study: STIB-MIVB improves ITSM efficiency and incident management with Devoteam and ServiceNow

STIB-MIVB reduces incident impact and standardizes IT processes with Devoteam

STIB-MIVB, the public transportation operator for Brussels and one of Belgium's largest employers, faced challenges in controlling its IT resources and enhancing customer service. To support its digital transformation goals, the company needed to replace its outdated IT Service Management system. They partnered with Devoteam to implement a new Enterprise Service Management platform using ServiceNow.

Devoteam deployed a next-generation ServiceNow cloud platform for ITSM, focusing on improving the employee and agent experience. This solution provided STIB-MIVB with greater control over its IT environment, leading to the standardization of processes and improved cross-team communication. As a result, Devoteam helped STIB-MIVB significantly reduce the service impact of incidents and increase overall productivity.

STIB-MIVB