Case Study: Sodexo improves commercial efficiency with Devoteam and Salesforce CRM

Sodexo rolls out Salesforce CRM to 3,000 users in 9 months with Devoteam

Sodexo, a global company with over 420,000 employees, faced a challenge with its ineffective CRM system, which saw only 50% of users logging in less than once a month. To gain higher commercial efficiency, Sodexo turned to vendor Devoteam to implement a new Salesforce CRM solution within a strict nine-month timeframe.

Devoteam successfully implemented Salesforce Sales Cloud across 65 countries for over 3,000 users within the nine-month period. The solution integrated tools like AI and a gaming-like experience for users. This resulted in a 71% correct dataset, streamlined operational efficiency, and enabled a more targeted approach to the market to kickstart growth for Sodexo.

Sodexo