Case Study: Sodexo achieves greater commercial efficiency with Devoteam’s Salesforce CRM

Sodexo Exploring unlimited possibilities by adopting a new CRM

Sodexo, a global services company with over 420,000 employees, faced a significant challenge with an ineffective CRM system that saw only 50% of its users log in monthly, leading to unrecorded client data. To gain higher commercial efficiency, they turned to vendor Devoteam to implement a new CRM solution within a strict nine-month timeframe.

Devoteam successfully implemented a new Salesforce CRM across Sodexo's operations in 65 countries, onboarding over 3,000 users. The solution, which included AI and gamification tools, resulted in a 71% correct dataset and streamlined operational efficiency, allowing for a more targeted market approach and impactful business growth.

Sodexo

Martin Maffi

Council Director