Case Study: SITA enhances service assurance and doubles monitoring capacity with Devoteam

SITA doubles monitoring capacity in under 3 weeks with Devoteam

SITA, a multinational provider of ICT services to the air transport industry, faced challenges with its outdated network monitoring system for Heathrow Airport. The existing CA eHealth solution ran on unsupported hardware, was costly to maintain, and could not monitor newer network devices, risking major disruptions at the world's busiest international airport. They engaged vendor Devoteam to address these service assurance issues.

Devoteam designed and implemented a migration of the CA eHealth system to a new virtualised environment on MS Windows 2008 Enterprise. The solution, completed in under three weeks, increased monitoring capacity, reduced operating costs, and simplified system auditing. The work by Devoteam ensured SITA could proactively manage its network, doubling the management capacity and ensuring compliance with the airport's OS policy.

SITA