Case Study: +Simple achieves faster insurance document validation with Devoteam's generative AI on AWS

+Simple automates 85% of pre-validation with Devoteam

+Simple, a French InsurTech platform and digital broker, faced challenges with its outdated virtual assistant, which produced unreliable answers and slowed down document processing. This frustrated their brokers and support teams. Partnering with Devoteam, +Simple sought to modernize its platform to improve both customer service and operational efficiency.

Devoteam implemented a new virtual assistant named Dex, built on AWS services like Amazon Bedrock and the Anthropic Claude model. This solution used retrieval-augmented generation (RAG) to provide reliable, compliant answers. The results were significant: document validation became four times faster, 85% of pre-validation was automated, and the company saves 87 hours every month.

+Simple