Case Study: Nedschroef achieves faster, more transparent service management with Jira Service Management from Devoteam

Nedschroef reduces ticket back-and-forth with Devoteam’s Jira Service Management

Nedschroef, a Dutch automotive manufacturer, faced a challenge in streamlining its service management processes under a tight deadline driven by a software license renewal. To address this, they partnered with the vendor Devoteam to implement a new solution using Atlassian's Jira Service Management.

Devoteam collaborated closely with Nedschroef's stakeholders to design and roll out a customized, easy-to-use portal. This solution provided a single tool for IT, finance, and other departments, significantly improving visibility and reducing resolution times. The successful implementation by Devoteam also extended Jira Service Management into an Enterprise Service Management (ESM) solution, enabling smoother user interactions and reducing ticket back-and-forth.

Nedschroef