Case Study: Municipality of The Hague achieves real-time market administration with Devoteam and Mercato

Municipality of The Hague digitizes 8 markets and 500+ stalls with Devoteam

The Municipality of The Hague sought to improve the management and control of its eight markets, including the large Haagse Markt. Their challenge was to move from inefficient paper-based processes to a digital system that could interconnect various components like permitting, payments, and enforcement. To achieve this, they engaged vendor Devoteam to help define requirements and act as an intermediary for the new market administration system, Mercato.

Devoteam utilized an agile development method to create the Mercato system, serving as a crucial link between the municipality's many stakeholders and the system's builders. The solution provided market superintendents with real-time data on tablets, enabling responsive management. The results included fully digitized processes, valuable data insights for improvements, and enhanced law enforcement through data links to authorities. Devoteam's work made Mercato indispensable for day-to-day operations and led to a follow-on project for managing municipal property.

Municipality of The Hague