Case Study: MTI Technology streamlines service management and cuts support costs with Devoteam and ServiceNow

MTI Technology slashes support costs by 62% with Devoteam

Devoteam helped MTI Technology, a global managed service provider, to address its fragmented service management. The company was struggling with an overwhelming volume of 40,000 daily events from various monitoring tools, which led to manual incident entry, high risk of error, and severe employee burnout.

Devoteam integrated MTI's existing infrastructure monitoring tools into the ServiceNow platform. This solution automated event handling and leveraged the CMDB to prioritize incidents. The results were significant, reducing weekly events from 250,000 to under 1,000, cutting support resource costs by 62%, and improving the mean time to repair by 15%.

MTI Technology