Case Study: MEO achieves a better mobile customer experience with Devoteam

MEO launches mobile app with Devoteam, reaching 1.1M devices

MEO, the leading triple-play provider in Portugal, sought to significantly improve its customer service by transforming its mobile channel. The challenge was to move away from a web-based application and create a best-in-class native mobile app that would provide a superior, consistent experience for its millions of customers on both iOS and Android platforms. Partnering with vendor Devoteam.

Devoteam addressed the challenge by building a new application from the ground up using React Native, a cross-platform technology that allowed for a single, high-performance solution. The implementation included advanced features like a custom caching component and dynamic links. The solution from Devoteam was a major success, with the app being installed on over 1.1 million devices and receiving significantly improved ratings of 4.5/5 on iOS and 4.3/5 on Android, greatly enhancing the customer experience.

MEO