Case Study: Longchamp achieves 98.6% Copilot adoption with Devoteam

Longchamp drives 98.6% Copilot satisfaction in 6 months with Devoteam

Longchamp, a luxury goods company, faced the challenge of low adoption for its Microsoft Copilot pilot project, which had only a 10% usage rate despite having 40 licenses assigned. With minimal initial budget and executive sponsorship, they needed to transform this timid test into a measurable success to justify further investment. They enlisted the expertise of Devoteam to help structure and support their approach.

Devoteam implemented a pragmatic strategy that prioritized hands-on practice and created internal desirability through exclusive, restricted user communities. This method, combined with structured project management and training, led to a dramatic increase in adoption. Six months later, Longchamp achieved a 98.6% satisfaction rate with Copilot, saving users an average of 3.4 hours per week. Devoteam's support was crucial in navigating the Microsoft ecosystem and capitalizing on use case knowledge from other clients.

Longchamp