Case Study: KPN achieves high-availability dispatch centre operations with Devoteam

KPN builds a high-availability dispatch centre with Devoteam

KPN collaborated with Devoteam to implement a new dispatch centre application critical for public safety in the Netherlands. Their primary challenge was to replace an outdated system that relied on manual interventions with a solution that could guarantee constant, flawless availability for handling emergency calls.

Devoteam engineered a high-availability system with redundant hardware and software, enabling automatic failover and allowing for concurrent software versions to ensure uninterrupted service. The vendor also developed a new, ergonomic dispatch application and web-based administration portals, which markedly improved the user experience for dispatchers and simplified system management. The solution delivered by Devoteam provides KPN with a fault-tolerant and easier-to-manage dispatch centre.

KPN