Case Study: INVERSIS achieves stronger service control and reporting with Devoteam and ServiceNow

INVERSIS extends ServiceNow across 4 business lines with Devoteam

INVERSIS, a Spanish company providing technological solutions and outsourcing services to financial institutions, faced a challenge in scaling its service management control and reporting. Their existing tools could not adapt to business needs, especially after an acquisition doubled their client base. They partnered with Devoteam to implement a ServiceNow SaaS platform to address this.

Devoteam began with a successful limited-scale implementation of ServiceNow ITSM, followed by the ITBM module for project portfolio and capacity management. The solution was then extended to all operational and business units. This provided INVERSIS with integrated business processes, complete visibility, and a significantly improved brand image, presenting a more reliable and secure front to its institutional customers.

INVERSIS