Case Study: Husqvarna achieves 100% transparency in customer engagement with Devoteam’s ServiceNow FSM

Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM

Husqvarna, a leading outdoor power equipment company, sought to launch a new service venture offering its robotic lawnmowers on a subscription basis. To build this business, they needed a core technology platform to manage the customer journey and partner network. They selected ServiceNow Field Service Management (FSM) and partnered with Devoteam's subsidiary, ProCori, to implement the solution.

Devoteam implemented the FSM platform to create a standardized, automated ecosystem for the new service. This provided Husqvarna with 100% transparency across every stage of customer engagement, from initial online appointment scheduling to final service delivery. The solution improved the customer satisfaction score and created increased opportunities for identifying further service improvements, all while efficiently connecting customers with local partners without the need for central management.

Husqvarna

Andreas Holm

Program Director