Case Study: Husqvarna Group achieves 100% transparency in customer engagement with ServiceNow FSM from Devoteam

Husqvarna Group achieves 100% transparency with Devoteam

Husqvarna Group, a leading global manufacturer of outdoor power tools, launched a new service venture for its robotic lawnmowers but needed a robust technological foundation. They partnered with the vendor Devoteam, specifically its partner ProCori, to implement ServiceNow Field Service Management (FSM) as the core platform to build this new business.

The solution from Devoteam automated the customer journey, enabling online scheduling for homeowners and providing partners with a mobile app for efficient job management. This provided Husqvarna with complete transparency across all service stages. As a result, the company achieved an improved customer satisfaction score and gained increased opportunities to identify further service improvements.

Husqvarna Group