Case Study: STIB-MIVB achieves streamlined ITSM and improved productivity with Devoteam and ServiceNow

How ServiceNow brought digital transformation to STIB-MIVB

STIB-MIVB, the public transportation operator for Brussels and one of Belgium's largest employers, faced challenges with an outdated IT Service Management (ITSM) system. To enhance customer services and gain greater control over its IT resources, the company needed to replace its legacy system with a modern Enterprise Service Management platform. STIB-MIVB selected the ServiceNow platform and partnered with vendor Devoteam for the implementation.

Devoteam deployed a new ServiceNow cloud platform for ITSM, focusing on improving the employee and agent experience. The solution provided STIB-MIVB with better control of its IT environment, leading to the standardization of processes and improved cross-team communication. As a result, STIB-MIVB optimized its IT resources, increased efficiency, and achieved a reduction in the service impact of incidents.

STIB-MIVB

Sophie Libouton

Team Manager