Case Study: a leading financial services company processes 20K billing documents per month with Devoteam's custom Document AI solution

How Document AI streamlined water, gas and electric billing for an S&P500 listed Real Estate Investment Trust (REIT)

The client, a leading financial services company managing a large S&P500-listed REIT, faced the challenge of manually processing a high volume of utility bills for its vast property portfolio. This labor-intensive process was error-prone and critical for accurate financial reporting, prompting them to seek an automated solution. After previous attempts with other tools failed, they contacted Devoteam.

Devoteam implemented a custom machine learning solution using Google Cloud's Document AI and Vertex AI suite, featuring a Graph Neural Network model optimized by Vertex AI Vizier. This approach achieved a 97.27% F1 score, which reduced the required document labelling time by six times compared to out-of-the-box Document AI. The solution now processes up to 20,000 documents per month for the client, minimizing errors and significantly lightening the team's workload.