Case Study: GlobalConnect achieves better unity and customer focus with Devoteam and ServiceNow

How Devoteam helped GlobalConnect work as one company

GlobalConnect, a European internet provider, faced operational challenges in aligning its processes and disparate systems across Norway, Denmark, and Sweden following a series of mergers. The complex company required a high level of automation to manage its diverse customer base. Devoteam was engaged to understand these needs and translate them into the ServiceNow platform.

By implementing ServiceNow, Devoteam provided GlobalConnect with a unified and scalable operational platform. This solution resulted in improved internal cohesion, a significant 50% increase in SLA performance, and a rise in their Net Promoter Score. The scalable system developed by Devoteam also seamlessly facilitated the subsequent onboarding of operations in Germany and Finland.

GlobalConnect

Thomas Jørgensen

Quality Trainer