Case Study: Friesland Bank achieves ICT continuity during migration with Devoteam remote APM support

Friesland Bank ensures ICT continuity with Devoteam during 2007 partnership and migration

Friesland Bank faced a significant challenge following its acquisition by Rabobank, which required a complete migration of its ICT infrastructure. The departure of key IT personnel created an expertise gap that threatened the continuity of its application performance monitoring (APM), which relied on IBM Tivoli Monitoring software. To address this, the bank engaged its long-standing partner, Devoteam, for consultancy, implementation, and support.

Devoteam provided a comprehensive solution, taking on responsibility for the APM system. This included installation, configuration, and serving as a third-line expert team to handle incidents. The vendor successfully implemented monitoring for the data migration and ensured all changes were made without service loss. As a result, Devoteam ensured ICT continuity with minimal disruption, solved incidents within SLA timeframes, and provided proactive, professional support throughout the migration process.

Friesland Bank