Case Study: EasyPark Group achieves more efficient service management with Devoteam and ServiceNow

EasyPark Group boosts ServiceNow efficiency with Devoteam, with 80% of calls following the same process

EasyPark Group, Europe's largest parking service provider, faced challenges with professionalizing its ServiceNow platform due to a lack of mature processes and clear service management vision. They partnered with vendor Devoteam to re-implement and optimize their Enterprise Service Management platform to improve service delivery and operational efficiency.

Devoteam employed a scrum-based methodology, conducting workshops and working in sprints to redesign key components like case management, the customer service portal, and integration with Jira. This re-implementation by Devoteam resulted in over 80% of calls following the same process flow, saving significant time and hassle. The solution provided an optimal balance of automation and flexibility for employees, making EasyPark Group much more mature in its service management capabilities.

EasyPark Group