Case Study: Down España achieves accessible AI autonomy with Devoteam’s Minerva

Down España cuts AI update time from weeks to hours with Devoteam

Down España, the Spanish Federation of Institutions for Down’s Syndrome, faced significant information barriers for its community and operational dependency on third parties to update its knowledge base. The organization partnered with vendor Devoteam to build an accessible AI platform using Amazon Bedrock on AWS to achieve both cognitive accessibility for users and technological autonomy.

Devoteam developed the Minerva agent, a conversational platform featuring specialized AI agents and a serverless architecture. This solution empowered Down España to update its knowledge base in hours instead of weeks, optimized costs with a pay-as-you-go model, and scaled to thousands of users while providing a safe, judgement-free digital environment across the key areas of employment, health, and education.

Down España