Case Study: Copenhagen Municipality streamlines administration with ServiceNow and Devoteam

Copenhagen Municipality streamlines HR with Devoteam and saves 30% annually

Copenhagen Municipality faced challenges with handling its administrative and internal processes, relying on a complex and outdated ecosystem of over 100 reporting systems and a CRM. Wanting to be at the forefront of digital development, they partnered with vendor Devoteam to find a solution to streamline these processes onto a singular platform.

Devoteam implemented the ServiceNow agile all-in-one Cloud management system, which automated work procedures and provided a better overview of cases. The solution saved 30% annually on the IT system, secured sensitive processes, and gained 10% in resources for specialist areas. Over 160,000 cases were processed in the first quarter for the municipality's 47,000 employees.

Copenhagen Municipality