Case Study: Coca-Cola HBC gains visibility across 500 projects with Devoteam and ServiceNow SPM

Coca-Cola HBC gains visibility into its entire project universe

Coca-Cola HBC, a strategic bottler for The Coca-Cola Company, faced a challenge in managing its vast project portfolio. The company was reliant on fragmented tools like Excel and PowerPoint, which led to a lack of visibility, overwhelming workloads for staff, and frequent project delays. They partnered with vendor Devoteam to find a solution that would bring centralized oversight and simplify reporting on strategic initiatives.

Working with Devoteam, Coca-Cola HBC implemented the ServiceNow Strategic Portfolio Management (SPM) solution. This provided a single source of truth for all project data, replacing outdated manual reports. The solution delivered a 20% increase in project efficiency and reduced the mean time to resolve critical incidents to under four hours. Ultimately, the new system is projected to return 150,000 hours of productivity to employees.

Coca-Cola HBC

Paul Beleen

Head of Digital PMO