Case Study: Coca-Cola HBC gains visibility into its entire project universe with Devoteam and ServiceNow SPM

Coca-Cola HBC boosts project efficiency by 20% with Devoteam

Coca-Cola HBC, a strategic bottling partner for The Coca-Cola Company, faced a challenge in managing its vast portfolio of business projects. The company was reliant on inefficient Excel spreadsheets and PowerPoint presentations, which led to a lack of visibility, overwhelming workloads for staff, and frequent project delays. Seeking to eliminate waste and gain a unified view, Coca-Cola HBC partnered with vendor Devoteam to implement a solution using the ServiceNow Strategic Portfolio Management (SPM) framework.

Devoteam implemented the SPM solution, internally named Smart PMO, which provided a single source of truth for all project reporting. This eliminated the need for disparate tools and gave executives clear monthly visibility into initiatives. The solution delivered significant results for Coca-Cola HBC, including a 20% increase in project efficiency and a mean time of 3.5 to 4 hours to resolve critical incidents. Furthermore, the project is forecast to return 150,000 hours of productivity back to employees.

Coca-Cola HBC