Case Study: Cegid improves customer support with Devoteam and Google Cloud AI chatbot

Cegid launches AI chatbot in 6 months with Devoteam

Cegid, a leading European SaaS software company, faced a challenge in improving its customer service to efficiently handle a high volume of support tickets. They sought to implement a conversational AI chatbot to provide a simple and useful 24/7 experience for their customers. Devoteam, an expert in Google Cloud technologies, was selected to support this initiative.

Devoteam implemented a solution using Google Cloud's Dialogflow for its advanced AI capabilities. This collaboration successfully delivered two use cases in a record six months, leading to improved customer satisfaction and establishing Cegid as a pioneer in AI adoption within its sector.

Cegid