Case Study: Carrefour Belgium enhances in-store wine advice with Devoteam G Cloud

Carrefour Belgium launches Sommelier Benoit in 3 weeks with Devoteam, driving 600 interactions in 10 days

Carrefour Belgium faced the challenge of scaling the expertise of their head sommelier, Benoit Couderé, to provide personalized wine advice across their 800+ stores, which was impossible to do with only a few sommeliers available for in-person consultations.

Partnering with Devoteam G Cloud, an Alpha version of a virtual wine advice assistant named 'Sommelier Benoit' was developed on Google Cloud using Dialogflow and the Google Assistant in just three weeks. Deployed on Google Nest Hub devices in three stores, the solution received 600 customer interactions in its first 10 days without any marketing and successfully answered questions with 90% accuracy, greatly enhancing the in-store customer experience.

Carrefour Belgium