Case Study: a leading national banking institution achieves greater efficiency with Devoteam's RPA implementation

BPCE Embarks on Broad RPA Adoption for Operational Excellence

The customer, a leading national banking institution with two distinct brands and complex operational networks, faced significant challenges in harmonizing its processes and improving efficiency. The organization engaged Devoteam to help implement a comprehensive Robotic Process Automation (RPA) strategy to address these issues, moving beyond their previous ad-hoc automation projects.

Devoteam implemented a broad RPA adoption strategy that included creating a community of experts, establishing efficient methodologies for deployment, and prioritizing automation opportunities. The results were highly successful, achieving an average bot success rate of 96%, a reduction in costs by limiting subcontracting, and freeing up several thousand days of labor. This significantly improved operational performance and employee experience for the banking institution.