Case Study: a.s.r. achieves 24/7 incident response and major cost savings with Devoteam

a.s.r. cuts control centre costs and automates incident response in 6 months with Devoteam

a.s.r., one of the largest insurers in the Netherlands, faced high fixed costs from its underutilized, 24/7 manual IT control centre. The process of filing incident reports and identifying the correct on-call specialist was inefficient, especially at night. Devoteam was commissioned to investigate potential cost savings for this challenge.

Devoteam implemented a fully computerized solution that automated system monitoring and incident alerts. This new system automatically logs warnings and uses an alerting tool to notify the correct specialist directly, making the physical control centre redundant. This allowed a.s.r. to achieve substantial financial savings within just six months and ensured seamless 24/7 service by instantly routing critical issues to the right expert.

A.s.r