Case Study: a leading managed services provider in Europe restores customer confidence with Devoteam

A leading managed services provider in Europe recovers its premier position in 7 weeks with Devoteam

Devoteam was engaged by a leading managed services provider in Europe to address a significant challenge with its carrier network performance. The client's inadequate performance management systems, which utilized CA Technologies' Spectrum and eHealth solutions, were causing widespread reporting failures and an inability to prove service level agreement compliance, leading to degraded customer satisfaction and confidence.

Devoteam conducted a comprehensive consulting assignment that audited the failing systems and defined a clear three-stage roadmap for recovery. The solution resolved over 1,000 daily system and data failures, enabling accurate customer reporting. This transformation allowed the client to recover its premier market position and significantly improve customer retention.