Case Study: Takeda achieves 20% improvement in Batch Right The First Time with DevonWay

Takeda improves human performance with DevonWay software

Takeda’s Massachusetts Biologics Operations site was struggling with human-performance risk and limited visibility from paper-based observation cards, which slowed learning and corrective follow-up. To advance its Human & Organizational Performance roadmap, Takeda selected DevonWay and implemented DevonWay Observations (branded internally as Operational Learning Gemba) and DevonWay General Actions to replace manual processes and support workforce engagement, configurable workflows, and clearer reporting.

DevonWay delivered a flexible, user-friendly platform with desktop and mobile interfaces, configurable fields and workflows, automated notifications, and built-in BI and action tracking so leaders can enter observations, assign and monitor actions, and receive summary reports. The DevonWay solution increased operational visibility and learning and — alongside other site efforts — helped Takeda improve Batch Right The First Time by 20%, avoiding costly batch losses (often >$2M each) and yielding multimillion-dollar savings.

Takeda

Clifford Berry

Head of Business Excellence