Case Study: Arizona Public Service achieves enhanced regulatory compliance and streamlined reporting with DevonWay

Arizona Public Service improves operational performance and compliance with DevonWay

Arizona Public Service (APS), Arizona’s largest electric utility, faced serious operational and compliance failures after a 2011 cascading outage caused by an employee error that exposed gaps in reporting, workflow management, action tracking and system agility and resulted in $3.25 million in penalties. A senior APS executive engaged DevonWay to evaluate a configurable platform that could integrate with legacy data capture and work-order systems and support an enterprise corrective action program and safety management across disparate plants and groups.

DevonWay delivered its configurable platform—including Condition Reporting, Safety Events, Observations and Ergonomic Assessments—starting with a Transmission & Distribution pilot and expanding company-wide. Implemented within the targeted 100-business-day timelines, the DevonWay solution automated workflows, improved reporting and notifications, increased accountability and safety performance, reduced response times and recurrent noncompliance, and has helped APS maintain regulatory compliance every year since deployment.

Arizona Public Service

Angela Ott

Senior Corporate Health and Safety Consultant