Case Study: UCS Technology Services centralizes remote connection management with Devolutions Remote Desktop Manager

UCS Technology Services streamlines remote access for 480 employees with Devolutions Remote Desktop Manager

UCS Technology Services, a South African provider of retail technology solutions, faced a significant challenge in managing long lists of constantly changing server details and connection credentials. Their IT and support staff were frustrated by outdated information and ongoing queries about how to access external systems, which hampered their efficiency. To address this, they turned to Devolutions and implemented its Remote Desktop Manager product.

The solution from Devolutions centralized and secured access to all servers, eliminating the need for staff to maintain connection details or remember passwords. This streamlined their connectivity processes, allowing support staff to focus entirely on solving problems rather than access logistics. The central database, Active Directory integration, and support for a broad range of client types were particularly valued, leading to improved control and widespread user adoption of the system.

UCS Technology Services