Case Study: The Answer Company achieves centralized, secure connection and password management with Devolutions' Remote Desktop Manager

The Answer Company uses RDM to Securely Manage and Store their Several Passwords For their Multiple Machines

The Answer Company, a Canadian business software provider and Sage partner, struggled to track and update nearly 100 connections across multiple protocols and machines. Staff kept IDs and passwords in Outlook notes and Excel, syncing shortcuts between laptops and workstations was unreliable, desktops were cluttered with protocol shortcuts, and accessing infrequently used virtual machines was slow. To address this, they evaluated and adopted Devolutions' Remote Desktop Manager (RDM).

Devolutions implemented RDM’s centralized database with a navigational tree, protocol icons, robust password management, and export/sync capabilities, allowing The Answer Company to securely store credentials, manage almost 100 connections, and easily access virtual machines. The result was reduced security risk (no more Excel/Outlook password storage), cleaner desktops, consistent sync between devices, and noticeably more efficient operations after upgrading to RDM Enterprise.

The Answer Company

Robert Cummings

Service Group Manager