Case Study: Italik achieves instant, secure customer data access and team sharing with Devolutions' Remote Desktop Manager

Italik adopted RDM to Instantly Store And Share Customers’ Information

Italik, an independent IT consultancy serving the North of England, struggled to track and securely share the many device details, IP addresses and credentials for its customers. To solve this, Italik adopted Remote Desktop Manager from Devolutions to provide a centrally managed, team-based platform for storing and accessing customer information.

Devolutions’ Remote Desktop Manager centralized all customer device details, enabled instant, on-demand access and easy sharing between employees, and added automation via command-line and PowerShell scripts plus inventory reports and RDP tools. The result was faster, more thorough support—employees can connect to any customer system with a double click, detect issues from disk/OS/RAM data before logging in, and dramatically improve the customer support process using Devolutions’ RDM.

Italik

Robert Milner

Infrastructure Consultant