Case Study: ISM Group achieves secure remote database access and scalable centralized management with Devolutions Remote Desktop Manager

ISM Groups chose RDM to give their Remote employees a secure access to their database

ISM Group, a Montreal-based IT consulting firm managing 19 IT pros and over 3,000 servers/machines with more than 8,000 distinct entry types, faced limits on collaboration and remote access: multiple users could not work concurrently in the same database, external consultants and remote employees lacked secure access, connections to customer machines were time-consuming, and credential tooling (SPB Wallet) no longer met their needs. To address these challenges they evaluated and selected Devolutions’ Remote Desktop Manager (RDM).

Devolutions’ RDM was deployed to centralize credentials and connections in a cloud-based platform, enabling concurrent database access, secure remote access from any device, and one‑click connections to customer machines. As a result ISM Group scaled more smoothly (onboarding 11 IT pros in one year), improved efficiency with custom templates and folders, and made critical information quickly retrievable—demonstrating measurable gains in productivity and managed coverage under Devolutions’ solution.

ISM Group

Christian L. Brière

Level 2 Technician