Case Study: ISM Group strengthens secure remote access and client service with Devolutions Server

ISM Group secures 400+ client environments with Devolutions Server

The ISM Group, an IT consulting firm, needed to provide its technicians with secure remote access to hundreds of client environments. Their key challenges included implementing multi-factor authentication without complex software management, handling a mix of individual and shared credentials, and supporting a remote workforce. They turned to vendor Devolutions for a solution using Devolutions Server.

Devolutions implemented its Server solution, which provided enhanced security through centralized MFA management and secure, encrypted passwords. This gave technicians efficient, secure access to client data from anywhere, which was critical when the company's office closed during the pandemic. The results included increased efficiency, improved client service, and secure support for remote workers. ISM Group's president stated that Devolutions Server "saved our company" and has become mission-critical to their business services.

ISM Group