Case Study: ISM Group achieves secure remote access and enhanced client service with Devolutions Server

How ISM Group Is Using Devolutions Server to Enable Secure Remote Access & Enhance Client Service

ISM Group, an IT consulting firm that manages thousands of servers and tens of thousands of access entries for clients of all sizes, faced a need to give its roster of techs secure, efficient access to more than 400 client environments. The company needed MFA without onerous software-management overhead, better handling of mixed individual and shared credentials, and reliable remote access for staff working from home — challenges it addressed by working with Devolutions and using Devolutions Server (after earlier adopting Devolutions’ Remote Desktop Manager).

Devolutions Server provided a centralized, easy-to-manage platform that enabled MFA across 400+ client environments, secure individual access with cloud backup, and encrypted password management for thousands of client entries. As a result, ISM Group improved security posture and operational efficiency, freed techs to deliver higher-quality client service while supporting remote work during the pandemic, and is now planning to roll out Devolutions Password Hub to further tighten client password hygiene.

ISM Group

Simon-David Williams

President