Case Study: FREY+CIE TELECOM AG achieves faster customer service and centralized connection management with Devolutions Remote Desktop Manager

Germano Da Cunha Diogo saffier chose Remote Desktop Manager to improve

FREY+CIE TELECOM AG, a Lucerne-based IT and communications integrator with 60 employees (including 40 IT professionals), faced disorganized remote-access workflows: technicians each used different RDP freeware tools and often couldn’t find the right connection or password, causing delays. To solve this, they turned to Devolutions and its Remote Desktop Manager (RDM).

Devolutions implemented Remote Desktop Manager to centralize connections into a searchable folder tree, group customer devices, enforce access levels, and provide offline copies on engineers’ notebooks. As a result, FREY+CIE TELECOM AG can now connect immediately by searching a name, has significantly reduced time-to-connection and on-site resolution times, and delivers faster, more reliable service since adopting Devolutions’ RDM.

FREY+CIE TELECOM AG

Kilian Bürli

Leader Development & Research