Case Study: Coveo achieves faster, more efficient and secure IT operations with Devolutions Remote Desktop Manager

Germano Da Cunha Diogo Saffier chose Remote Desktop Manager to improve

Coveo, a provider of advanced enterprise search with more than 200 employees, had an IT team of seven managing roughly 850 servers and virtual machines. The team struggled with fragmented remote access (dozens of RDP windows), missing server information, and insecure password storage in shared Excel/Google spreadsheets. After trying Microsoft Remote Desktop and various password tools, Coveo adopted Devolutions’ Remote Desktop Manager to address these challenges.

Devolutions implemented Remote Desktop Manager with a shared database, centralized access to tools (SSH, VNC, TeamViewer, etc.), comprehensive credential management, role-based permissions, tab organization and customizable dashboards. The solution drove whole-team adoption, improved efficiency in daily operations, reduced time wasted hunting for servers and credentials, and helped Coveo’s IT staff more effectively manage its ~850 servers/VMs—outcomes Coveo’s IT Director attributes to Devolutions’ responsive support and ongoing product evolution.

Coveo

Tommy Boucher

IT Director