Case Study: Sean O'Sullivan achieves single-pane-of-glass server management and reduced support tickets with Devolutions' Remote Desktop Manager

A Single Pane of Glass for Managing Servers by Sean O’Sullivan

Sean O’Sullivan, an IT professional with over a decade of experience, was struggling to manage a growing number of remote servers and credentials using taskbar shortcuts—an approach that became unwieldy, created support-ticket bottlenecks, and forced insecure sharing of privileged logins. After evaluating options, he chose Devolutions’ Remote Desktop Manager (Remote Desktop Manager Enterprise) as the solution.

Devolutions’ Remote Desktop Manager gave Sean a single pane of glass for servers, network devices and cloud services, centralized password management with granular permissions (so staff can connect without seeing credentials), and broad support for RDP, SSH, SFTP, AWS, VMware, Azure and more. Since deploying Remote Desktop Manager Enterprise five years ago he reports a dramatic reduction in IT tickets, faster end-user access (search-and-double-click), improved security, and a true single sign-on experience in many workflows.

Sean O’Sullivan

Sean O’Sullivan