Case Study: niu Solutions achieves real-time analytics and faster issue resolution with Devo

Devo Delivers Real-Time Analytics, Improved Operational Efficiency and Data Accuracy for niu Solutions

niu Solutions, a provider of IT solutions to challenger businesses, faced a significant challenge in efficiently managing the massive volume of alerts and data logs from its clients' IT infrastructures. The manual process of qualifying incidents via spreadsheets was extremely time-consuming, taking 28 person-days per month, and problem resolution for clients could take 3-4 hours. They partnered with vendor Devo and utilized its Data Operations Platform to analyze data more efficiently and gain faster insights.

The Devo platform provided real-time analytics and data visualization, which replaced the manual spreadsheet process and allowed niu's engineers to quickly identify trends and pinpoint problems. This solution reduced the time to resolve client issues from 3-4 hours down to just 20 minutes. The implementation also provided a new value-added service for niu's clients and significantly improved operational efficiency and accuracy for the company.

Niu Solutions

Jon Williams

CTO