Case Study: Arrow saves time and streamlines device management with Devicie

How Arrow saved time by automating device management

Arrow, a large privately-owned Australian telecommunications and IT service provider, faced challenges with inefficient, manual device management. Their IT team spent excessive time on application updates, OS patching, and troubleshooting vulnerabilities, which was a drain on productivity and hampered their ability to support external customers effectively.

By implementing Devicie, Arrow automated the management of its entire device fleet. The solution provided complete visibility and control, automating updates for 51 applications and ensuring uniform OS patching. This saved the team a significant amount of time, allowing them to shift from reactive tasks to proactive customer support and even easily manage remote device rebuilds, as demonstrated during the 3CX breach. Devicie now enables Arrow to recommend the same streamlined and secure device management to its own customers.

Arrow

Brian Ramirez

Team Leader of Managed Service Desk