Case Study: Gainesville Regional Utilities (GRU) achieves critical IT visibility and improved customer service with Device42

GRU Gains Critical IT Visibility to Improve Customer Services

Gainesville Regional Utilities (GRU) is a city-owned, multi-service utility in Gainesville, FL, serving over 93,000 customers. GRU’s IT team needed faster, more accurate asset discovery, inventory and dependency tracking to improve incident response, service delivery and cybersecurity posture, plus tight integration with their ITSM platform to reduce response and resolution times.

After a successful proof-of-concept, GRU adopted Device42 as its primary CMDB and dependency-mapping engine; Device42 discovered previously unknown assets, automated always-up-to-date service maps, and integrated with GRU’s ITSM with direct vendor support. The result was significantly improved IT visibility, stronger cybersecurity and streamlined service delivery, positioning GRU to expand services and move into the cloud.

Gainesville Regional Utilities (GRU)

Jean

IT Manager