Case Study: Paterson Simons achieves faster billing and professional mobile reporting with Device Magic

Paterson Simons uses mobile forms to improve their business

Paterson Simons, the leading supplier of crane and heavy-lifting brands across West Africa, faced slow, error-prone paper-based field service reporting. Technicians working in remote mining and port sites could take up to four weeks to return handwritten forms, delaying invoicing, parts ordering and creating transcription errors. To modernize billing, reporting and data transmission they deployed Device Magic’s mobile forms solution.

Device Magic provided an offline-capable mobile forms app that lets technicians capture and auto-resize images, complete structured reports on-site, and automatically send data to office systems (Word/PDF exports, Excel downloads) when connectivity is restored. The Device Magic implementation cut billing turnaround from weeks to minutes, improved report presentation and customer trust, accelerated parts ordering and reduced manual errors, while increasing internal and external engagement.

Paterson Simons

John Traynor

Managing Director