Case Study: From the Farmer achieves improved driver compliance and customer service with Device Magic

From the Farmer Improves Its Service & Driver Management with Mobile Forms

From the Farmer, a Washington, D.C.–area subscription farm box and meal kit service founded by Jason Lundberg, faced challenges managing multiple drivers and ensuring timely, accurate delivery information while relying on paperwork and Google Forms. Referred to Device Magic, From the Farmer adopted Device Magic mobile forms to streamline driver sign-ins and capture delivery data in the field.

Device Magic’s mobile forms let drivers check in/out of vehicles and send real-time delivery updates to the office, boosting compliance (95% of drivers now complete the sign in/sign out process) and reducing inbound customer service calls by enabling proactive communication. The solution was easy to implement (over 75% of users said it was easy or very easy to get started), improved operational efficiency, and From the Farmer plans to expand its use of Device Magic into quality assurance and warehouse order management.

From the Farmer

Jason Lundberg

Co-Founder