Case Study: Tender Care Home Health achieves improved patient care and streamlined billing with DeVero EMR

Tender Care Home Health Leverages DeVero EMR to Do Care Right

Tender Care Home Health, an El Paso–based home health agency, faced inefficient paper workflows and a prior cumbersome EMR that led to poor nurse adoption, delayed documentation, and revenue-cycle delays. To address user adoption, care management, and billing inefficiencies, the agency selected DeVero’s Electronic Medical Record.

DeVero implemented an easy-to-use, customizable EMR that mirrors paper documentation (two-page nurse notes versus the previous 20-step process), enables rapid training, and supports new service lines like clinics for the homeless. As a result, Tender Care improved clinical quality and reduced readmissions, significantly cut nighttime falls through targeted interventions, and accelerated claims submission from 2–3 weeks to about one day—streamlining billing and improving cash flow.

Tender Care Home Health

Ann Rodriguez-McConnell

CEO