Case Study: OPSWAT reduces support tickets and streamlines documentation with DeveloperHub

OPSWAT’s product team streamlined their documentation experience over 22 products and decreased their support tickets volume in just one month by moving from their custom solution to DeveloperHub

OPSWAT, the global leader in critical infrastructure cybersecurity, had spent six years building customer-facing documentation in Confluence, but as its portfolio grew to 22 products, the system became hard to manage. The team struggled with inconsistent styling, deep and confusing navigation, unreliable third-party plugins, slow PDF generation, and no native way for readers to give feedback, which contributed to avoidable support tickets. They turned to DeveloperHub for a better documentation platform and a solution that could handle both public docs and API-driven products.

DeveloperHub worked closely with OPSWAT to migrate thousands of pages from Confluence, restructure the content, fully brand the portal, and build PDF export functionality. OPSWAT was able to go live in about one month instead of the planned 6–9 months, plus two weeks of QA, and now publishes updates immediately with PDFs generated in minutes. With a unified documentation portal, search analytics, and feedback tools, OPSWAT reduced support ticket volume by 15% and gained a faster, more reliable documentation workflow with DeveloperHub.

OPSWAT

George Prichici

Vice President of Product