Case Study: TalkBackTime transforms video surveying with Devabit

TalkBackTime reshapes a SaaS platform in 2 years with Devabit

The customer, TalkBackTime, is a US-based freemium SaaS platform aiming to transform the online surveying industry for sectors like hospitality. Their challenge was an outdated, non-intuitive product with low-quality tech implementation that was hindering user adoption. They engaged the vendor, Devabit, for custom web development and SaaS development services to rethink and significantly improve their inline video surveying tool.

Devabit conducted a thorough product review, including design sprints and user flow analysis, to address these issues. The solution involved delivering a fresh UI/UX design, intuitive navigation, and a rebuilt platform with improved speed and integrations. As a result, Devabit helped reshape the SaaS platform to provide a more concise and unforgettable video surveying experience for marketing, HR, and research users across multiple industries.

TalkBackTime