Case Study: Alvalade Parish Council modernizes public services with Dev2Grow's custom CRM and citizen portal

Alvalade reduces in-person service requests with Dev2Grow

The Alvalade Parish Council in Lisbon sought to modernize its local public services, which were hindered by manual procedures and inefficient interactions. Their main goals were to improve internal process management and make services more accessible to citizens. To address this challenge, they partnered with Dev2Grow for a customized CRM solution and an integrated user portal.

Dev2Grow implemented a tailored CRM for internal operations and a secure citizen portal, enabling digital request submission and document access. This solution resulted in a significant decrease in in-person service requests and provided greater operational traceability for the council. The project delivered immediate gains in efficiency and citizen satisfaction, giving Alvalade a more modern public image.

Alvalade